We bring friends and families together in our welcoming centres where we prioritise health and safety, a responsible approach to eating and drinking, accessibility to all, and positive local community relations.
963,000
of concessionary discount games bowled
£58,000
amount raised for charity partner Barnardo’s
50.5%
of all soft drinks sold are sugar-free
98.5%
of centres passing food and drink audits
Supports strategic objectives
Driving like-for-like revenue growth
Actively refurbishing our assets
Focusing on our people
Leveraging our indoor leisure experience
Helps mitigate principal risks
Food safety
Compliance
Contributing towards the SDGs
Health and safety
The health and safety of our teams and customers is an ongoing priority, and we demonstrate our commitment to this area by measuring and monitoring performance across all centres and
locations. Ensuring healthy and safe environments is critical to our business performance and the experience we offer our customers, and is integral to our promise to deliver an outstanding workplace. We continue to refresh and reinforce our policies and practices, and comply with all safety legislation and act on all reported incidents. As part of our internal audit reviews, we undertake safety audits, and any incident reports are reviewed by the Board on a monthly basis.
Responsible food and beverage
We consider the impact of the food and drink options we offer and are committed to clearly providing customers with the facts they need, including allergen information, so they can make fully informed choices. We collaborate with our suppliers to offer healthier alternatives as part of our range, which might include reducing the salt and sugar content of the food and beverages we serve. We actively promote a range of sugar‑free soft drinks, with fresh water readily available.
Last year we removed 4,500 food and drink deliveries by consolidating our suppliers and moving away from single item suppliers.
Health and safety is strictly embedded in our daily operations, and our team members must complete food safety and allergen awareness training. Our centres are audited regularly, often on an unannounced basis, by internal food safety auditors or environmental health officers, and we consistently achieve high food hygiene ratings.
Accessibility, wellbeing and community relations
We provide inclusive and sociable activities that enable families and friends of all ages and abilities to spend quality time together, in an environment that is fun and welcoming, while actively promoting wellbeing. We work hard to make bowling accessible to everyone. All of our centres have disabled access, moveable ramps to access lanes and to aid bowling, and disabled toilet facilities. We foster excellent community relations through concessionary discounts and local community engagement which includes charity fundraising events and school partnerships.
We continue to support the children’s charity Barnardo’s as our national charity partner, with team members and Centre Managers raising a record £58,000 through their own centres and our central support centre for this worthy cause.
