Safe and inclusive centres

Why it's important

As we grow, our commitment to positively impacting the local communities in which we operate remains a priority.

Progress in FY2025

• Our centres provided important gateway first job opportunities
• Five new UK centres opened creating more than 150 new jobs
• Two new centres opened in Canada creating more than 60 new jobs
• Each new centre creates investment value in the local economy of c.£3m
• New centre builds drive additional footfall to leisure and retail businesses supporting the wider local economy

Why it's important

We are dedicated to providing inclusive activities that bring all ages and abilities together in a welcoming environment.

Progress in FY2025

• A record year for concessionary discounted games bowled – more than 1.3m enjoyed in the UK
• Our school engagement programme saw 178k pupils and teachers enjoy school trips to one of our venues
• We raised a record £174k for charity through a variety of special events and activities in our centres and our support centre

Why it's important

We provide clear and transparent information, enabling customers to make informed decisions about our food and beverage offer.

Progress in FY2025

• We offered menu options with reduced salt and sugar content in our food and beverage ranges
• We promoted a variety of sugar free soft drinks
• We continued to review and streamline our supply chain and ordering practices to limit the number of food and drink deliveries
• Health and safety is integral to our daily hospitality operations, with team members undergoing food safety and allergen awareness training in our centres
• Our centres consistently achieve high food hygiene ratings through regular audits by internal food safety auditors or external environmental health officers

Why it's important

The health and safety of our teams and customers remain our highest priority.

Progress in FY2025

• We continuously measured and monitored performance across all of our locations to ensure that we provided safe and healthy environments in all aspects of our operations
• Our policies and practices were reviewed with external agencies to ensure compliance with safety legislation
• Hollywood Bowl plc has a Primary Authority agreement with South Gloucestershire Council covering both Health and Safety and food safety
• Any incidents involving customers or team members were reported and reviewed by the Board on a monthly basis
• Internal audits, including safety reviews, were conducted and arereviewed by the Board
• Health and safety forms part of the Group risk register