Outstanding workplaces

Continually investing in developing our teams, supporting their wellbeing, and maintaining a diverse, inclusive culture where everyone can thrive.

Our team are key to delivering the best customer experience. We provide them with an outstanding workplace and a supportive culture to allow them to thrive.

61%Of our management appointments from internal candidates

11%Of our team members participating in development programmes

97%Team members completing online development modules

Top talent

Why it's important

Attracting and retaining top talent is a priority - our team drive our purpose of connecting friends and families through affordable fun and safe, healthy competition.

Progress in FY2025

Our digital employer brand supported our recruitment strategy, helping to generate 129k job applications for Hollywood Bowl and Splitsville vacancies
Fully funded BA (Hons) Degree Apprenticeship Programme launched with 20 apprentices
Year-on-year reduction in turnover and increase in average length of service

Team development

Why it's important

Team members work in a highperformance culture where exceptional training nurtures talent and supports our mission to offer every team member a rewarding career.

Progress in FY2025

Full suite of development programmes introduced in Canada
284 UK team members on a top talent programmes
8k classroom training courses ran in the UK
E-learning platform available to all team members

Diversity, equity & inclusion (DE&I)

Why it's important

We embrace and celebrate diversity, and ensure our work experiences are inclusive, accessible, and welcoming.

Progress in FY2025

We focused on five key areas: inclusive recruitment, training and tools, community engagement, data-driven insights, and transparent progress
Active diversity groups established for age, female, disability, LGBTQ+, ethnicity and religion
Awarded Sunday Times Best places to work for disabled employees in 2025

Team wellbeing

Why it's important

Team member wellbeing underpins the Group’s positive and supportive culture, and is promoted through a range of initiatives.

Progress in FY2025

Increased number of mental health first aiders
Employee assistance programme operated by third party specialists
Record team member survey participation rate
Maintained scores on employee review websites
Sunday Times Best places to work 2025 award