Our team are key to delivering the best customer experience. We provide them with an outstanding workplace and a supportive culture to allow them to thrive.
61%
Of our management appointments from internal candidates
11%
Of our team members participating in development programmes
97%
Team members completing online development modules
Top talent
Why it's important
Attracting and retaining top talent is a priority - our team drive our purpose of connecting friends and families through affordable fun and safe, healthy competition.
Progress in FY2025
- Our digital employer brand supported our recruitment strategy, helping to generate 129k job applications for Hollywood Bowl and Splitsville vacancies
- Fully funded BA (Hons) Degree Apprenticeship Programme launched with 20 apprentices
- Year-on-year reduction in turnover and increase in average length of service
Team development
Why it's important
Team members work in a highperformance culture where exceptional training nurtures talent and supports our mission to offer every team member a rewarding career.
Progress in FY2025
- Full suite of development programmes introduced in Canada
- 284 UK team members on a top talent programmes
- 8k classroom training courses ran in the UK
- E-learning platform available to all team members
Diversity, equity & inclusion (DE&I)
Why it's important
We embrace and celebrate diversity, and ensure our work experiences are inclusive, accessible, and welcoming.
Progress in FY2025
- We focused on five key areas: inclusive recruitment, training and tools, community engagement, data-driven insights, and transparent progress
- Active diversity groups established for age, female, disability, LGBTQ+, ethnicity and religion
- Awarded Sunday Times Best places to work for disabled employees in 2025
Team wellbeing
Why it's important
Team member wellbeing underpins the Group’s positive and supportive culture, and is promoted through a range of initiatives.
Progress in FY2025
- Increased number of mental health first aiders
- Employee assistance programme operated by third party specialists
- Record team member survey participation rate
- Maintained scores on employee review websites
- Sunday Times Best places to work 2025 award
