Our approach to sustainability
Outside of the experience and environments we provide, we understand that how we behave as a business has a major part in shaping how people view us.
A key element of the Group’s culture is the promotion of sustainability, which we believe enhances our ability to execute our strategy and deliver value for our customers, team and shareholders. As a nationwide multi-site business we seek to enhance the wellbeing of our people, our customers and the communities in which we operate.
Bowling is an activity that promotes healthy competition and provides an inclusive, interactive experience, enabling families and friends to spend quality social time together and improve their general wellbeing.
All of our centres have access for the disabled and we are committed to delivering an inclusive fun-filled experience for customers of all abilities. In FY2017, over £1.5m of concessionary discounts were redeemed across a number of user groups.
We recognise that the consequences of a poor diet are an important health challenge in the UK and continue to work with our suppliers to reduce the salt and sugar content of their products. Our new Hollywood Diner menu offers a range of healthier eating options, including salads and, for children, vegetable options in their range. Alongside this, we introduced a sugar-free option across a range of drinks categories including carbonated soft drinks, slush and mixers.
We maintain contact with regulatory bodies and our suppliers to ensure the correct decisions are taken in terms of our amusement area game content, quantity and age-appropriate mix.
Hollywood Bowl Group employs over 2,000 team members and is a business that likes to develop its own talent and promote from within. It is part of our culture and strategy to constantly challenge our ways of working.
It is our teams that deliver the fun to our customers and we continually invest in their training and development to enhance this, with an average spend per head of £130 in 2017. On joining the company, team members follow a structured induction covering our culture, customer service and health and safety. We launched our new online learning system in 2017 to support all team members’ continuous development.
We seek to further engage our teams by offering rewarding career paths and opportunities. We run several top talent development programmes, including our Assistant Manager in Training programme for team members who wish to progress into management. Almost 100 team members enrolled on this programme in 2017, with 36 internal assistant manager appointments being made as a result. We also have our Centre Manager Top Talent Programme for junior managers who wish to run their own centres – 14 managers enrolled on the programme last year and we are delighted that seven have been appointed Centre Manager.
Centre Managers are key to the success of the company. We give them the autonomy to run their own business and share their centre’s success via a significant bonus scheme. We ran a senior leadership programme for the first time in 2017. This was attended by ten of our future leaders, five of whom have been promoted to new roles.
A highlight of the year is our annual awards conference. Six of our 2017 Centre Manager winners attended a major amusements convention in the USA.
We are excited about the launch of our save as you earn share save scheme (SAYE) in January 2018. This will give all of our team the opportunity to share in the financial success of the business. We are committed to providing an inclusive environment and firmly believe that no-one should suffer discrimination on the grounds of race, colour, ethnicity, religious belief, political affiliation, gender, sexual orientation, age or disability.
A breakdown of our Board, senior management and all employees by gender is as follows:
FY2017 Number of Employees
As a business spread over 58 locations around the UK, we seek to support the communities we operate in by offering support through fundraising, awareness and access.
This year we worked with Neighbourly.com to connect with charities and community projects local to each of our centres and our Hemel Hempstead support centre. Each centre chose a charity that would benefit families or younger people. Many fantastic events took place including ‘Togetherness Days’ and ‘Hero Pin’ evenings, during which strike-scoring customers earned a donation to their centre’s charity.
Through donations and fundraising activities, more than £50,000 has been raised for our charities and projects and the top-performing centres were honoured at our annual manager’s conference. We are pleased to be continuing with this community engagement programme in FY2018.
Health and safety
Bowling is a fun and safe way to keep active and we like to keep it that way. We design our centres and train our teams with this in mind, both for our customers’ and our teams’ welfare.
We comply with all safety legislation and act on all reported incidents. As part of our internal audit reviews, we undertake safety audits. The output from these reviews, as well as any incident reports, are reviewed by the Board on a monthly basis.
Hollywood Bowl Group Plc has a Primary Authority agreement with South Gloucestershire Council covering both health and safety and food safety.
Local charity relationships
An example of our work with local charities is the team at the Glasgow Springfield Quay centre who developed a wide ranging community programme to support Calum’s Cabin – an amazing charity which runs a holiday retreat for children with cancer.
The team built up a great relationship with charity volunteers and everyone pulled together to deliver a successful year of fundraising activity. This all raised the profile of the charity’s great work with our customers.
Several events were held including a charity bowling evening, raffles, cake sales and bucket collections and the team have committed to further help with volunteering alongside continued fundraising support in 2018.
As is clear from the above, Hollywood Bowl Group has a strong and genuine commitment to conduct all operations in an ethical and responsible manner and this is also demonstrated in our environmental and energy achievements.
Greenhouse gas emissions
Greenhouse gas (GHG) emissions for FY2017 have been measured under the Large and Medium-Sized Companies and Groups
(Accounts and Reports) Regulations 2008 as amended in 2013. The GHG Protocol Corporate Accounting and Reporting Standards
(revised edition) and the data has been provided by Schneider Electric through analysis of our utility invoices.
Scope 1 emissions 807.75 tCO2e
Scope 2 emissions 6,532.6 tCO2e
Total scope 1 and 2 emissions 7,340.35 tCO2e
Intensity ratio (tCO2e per centre) 132.9
Our commitment to efficiently and ethically use natural resources is ongoing. We have reduced our intensity ratio for Scope 2 (electricity) by 33 per cent since 2010 (on a like-for-like basis using 2017 conversion factors for both figures).
We have reduced our emission ratio for scope 1 and 2 emissions by 29.4 per cent and 18 per cent respectively, for FY2017 compared to the base year (FY2016).
|Scope 1||Scope 2||Scope 1+2||Intensity Ratio|
The reductions in electricity usage have been achieved by a range of methods, including:
- Maximising efficiency of control strategies for air-handling plant and investing in new plant and machinery;
- Continuing our transition to LED lighting. At the start of FY2016, we had converted 75 per cent of our lighting to LED and had targeted 80 per cent by the end of FY2017. We are ahead of schedule in this area and have now converted almost 95 per cent of our lighting to LED. The majority of the lamps not converted are in low footfall areas and are activated by motion sensors; and
- Advising our teams of the benefits of reducing electricity usage.
We recycle our waste to help minimise our environmental impact. At the end of FY2016, we were recycling 59 per cent of our waste and we set a target of 70 per cent by end of FY2017 – we achieved this target in August 2017.
We have also cut the amount of waste we generate by reducing the use of straws and napkins and we are working with our suppliers to introduce reduced packaging products across our business.