A sustainable estate

A growing estate with centres which combine energy efficiency, low emissions, sustainable sourcing, and a commitment to recycling.

We understand that our business operations have an impact on climate and the environment, and we are committed to proactively reducing these impacts.

83.5%Of waste recycled, with 100 per cent diverted from landfill

100%Of our UK directly purchased energy from renewable sources

34UK centres with solar arrays installed

53UK Intensity ratio Scope 1 and 2 emissions

Energy efficiency

Why it's important

Running our centres in the most energy efficient way helps limit our environmental impact and reduces cost.

Progress in FY2025

Solar installs in 34 UK centres producing 6,645 kWp in FY2025
Maintained 100% directly purchased renewable electricity
Promoted energy saving behavioural change in UK and Canadian centres
Reduced UK intensity ratio
Pins on Strings roll out nearly complete

Waste and water

Why it's important

We are committed to reducing waste and improving recycling and waste water quality in our operations.

Progress in FY2025

Record levels of waste recycling in UK
Less than 1% of UK food and drink revenues wasted
Water usage in UK reduced from 3.21 m3 in FY2024 to 3.14 m3 in FY2025
Grease traps to improve the quality of waste water now in 100% of Canadian estate and 90% of UK centres

New centre builds

Why it's important

Our property teams embed sustainability into every new centre build, collaborating with contractors to deliver greener, more efficient buildings.

Progress in FY2025

100% renewable energy used for fit out of new UK centres
LED lights on timers in public facing centre areas
Our Liverpool Edge Lane centre reopened in May 2025. Less carbon emissions were generated through repurposing the existing shell versus a new build. Lane furniture and Pins on Strings equipment from our closed Surrey Quays centre were refurbished and recycled
A EPC rating achieved for all new UK centre builds in FY2025

Transitioning to Net Zero

Why it's important

Our goal is to become a Net Zero business by 205. We aim to reduce our Scope 1 and 2 emissions intensity ratios and gain a greater understanding of our Scope 3 emissions across our operations through partnerships and engagement with suppliers.

Progress in FY2025

Reduction of UK intensity ratio to 53.0 from 56.8 in FY2024
Baseline intensity ratio established in Canada
Top quartile of UK hospitality businesses surveyed by Zero Carbon Forum for amount of completed recommended carbon reduction initiatives
Continued engagement with key UK suppliers to assess commitments to Net Zero and gather Scope 3 emissions data
Initial engagement with key Candian suppliers to assess commitments to Net Zero and gather Scope 3 emissions data
CDP submission scores improved to B score (from Din FY2023)